Knowledge Base

Payments & refunds

Cancel a booking or visit

Find the transaction-specific cancellation terms and create a record.
Estimated time3–5 minLast reviewed1 Aug 2026

Follow these steps

  1. 1

    Step 1

    Open My account and select the booking.

  2. 2

    Step 2

    Review its recorded cancellation window and deductions.

  3. 3

    Confirm the outcome

    Confirm cancellation and keep the case reference.

Keep private information out of chat.

BookPGnow staff will not ask for your OTP, UPI PIN, card PIN, password or full Aadhaar number.

Related policyCancellation policy

How cancellation works for PG beds, visits, rentals and service bookings.

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Open support with the exact reference.

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