Knowledge Base

Payments & refunds

Read the checkout breakdown

Base amount, deposit, platform charge, discount, wallet and total.
Estimated time3–5 minLast reviewed1 Aug 2026

Follow these steps

  1. 1

    Step 1

    Confirm the selected property, bed or service.

  2. 2

    Step 2

    Review each positive and negative line item.

  3. 3

    Confirm the outcome

    Pay only when the displayed total and payee route are correct.

Keep private information out of chat.

BookPGnow staff will not ask for your OTP, UPI PIN, card PIN, password or full Aadhaar number.

Related policyBooking, payments & platform charges

Who receives money, what BookPGnow records and how fees, offers and settlements are shown.

Still stuck?

Open support with the exact reference.

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