Knowledge Base

Flatmates

Message a flatmate safely

Use direct chat separately from marketplace support.
Estimated time3–5 minLast reviewed1 Aug 2026

Follow these steps

  1. 1

    Step 1

    Open the person's flatmate profile and select Message.

  2. 2

    Step 2

    Confirm the recipient shown in the direct-chat header.

  3. 3

    Confirm the outcome

    Report abuse; do not share OTP, deposits or identity documents in chat.

Keep private information out of chat.

BookPGnow staff will not ask for your OTP, UPI PIN, card PIN, password or full Aadhaar number.

Related policyTrust, safety & scam prevention

Checks for listings, people, payments, chat and urgent incidents.

Still stuck?

Open support with the exact reference.

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