कैंसलेशन मार्गदर्शन

कैंसलेशन उसी बुकिंग की दिखाई गई शर्तों के अनुसार होगा।

PG, विज़िट, सर्विस और रेंटल की कैंसलेशन शर्तें अलग हो सकती हैं।

01

Before cancelling

Open the booking record and check its current state, hold expiry, service schedule and property-specific rules.

  • Do not cancel through an unrelated chat
  • Save the cancellation acknowledgement
  • Ask support when a property rule conflicts with checkout
02

What happens next

Cancellation and refund are separate states. A cancelled booking is not proof that money has already returned to the original payment method.

  • Track cancellation status
  • Track refund status separately
  • Keep the original gateway reference

Common questions

What the platform record means.

Is every cancellation refundable?+

No. Refund eligibility depends on the terms displayed for the specific booking, its timing and any service already delivered.

Can an owner cancel my confirmed booking?+

Operational cancellations can occur. Use the platform case record so replacement or refund handling is auditable.

Need help with a specific transaction?

Use your signed-in support inbox so payment and booking evidence stays connected.

Open support