रिफंड मार्गदर्शन

प्रत्येक refund नोंदवलेल्या paymentशी जोडलेला असावा।

Booking, payment आणि refund status स्वतंत्रपणे track केले जातात.

01

Refund eligibility

Eligibility is determined from the published booking terms, cancellation timing, delivered service and any approved deductions.

  • Confirm the refundable amount
  • Check platform and property deductions
  • Request a written reason for any deduction
02

Refund tracking

Once initiated, the refund should reference the original payment. Bank posting time can differ from the platform initiation time.

  • Record the refund reference
  • Check the original payment method
  • Escalate only after the displayed processing window

Common questions

What the platform record means.

Where will my refund be sent?+

A gateway refund normally returns to the original payment method unless the transaction record explicitly states another compliant route.

Why is a refund not visible immediately?+

The platform can initiate a refund before the issuing bank posts it. Track both the platform refund state and the gateway reference.

Need help with a specific transaction?

Use your signed-in support inbox so payment and booking evidence stays connected.

Open support