All policies

Safety · Customers, residents, owners and providers

Trust, safety & scam prevention

Checks for listings, people, payments, chat and urgent incidents.
Effective / updated15 August 2026Version2.0

Operational policy, not a waiver of rights. Mandatory law and the specific terms displayed for a transaction prevail where they provide additional rights or obligations.

CanWe Technologies LLP · LLPIN ACY-4633J-68, Sector 3, Airoli, Navi Mumbai, Thane, Maharashtra 400708, India[email protected]

01

Before booking

Compare verified identity and property signals, current photos, map location, live bed or schedule state, reviews, written rules and the complete checkout breakdown. A verified badge is one control—not a promise that no problem can occur.

  • Visit when practical
  • Keep conversation in the linked inbox
  • Never share OTP, PIN or full payment credentials
02

Payment safety

Use the platform checkout shown on the booking. Treat requests for urgent personal UPI transfer, remote-access apps, screen sharing or an OTP as unsafe. Report a mismatched payee or unexpected amount before paying.

  • Verify property and amount
  • Keep gateway references
  • Report suspected fraud immediately
03

Urgent harm

BookPGnow support is not an emergency service. If someone is in immediate danger, contact local emergency services first, move to a safe location, and then preserve relevant booking, chat and payment evidence for the platform report.

  • Do not confront a suspected scammer
  • Do not post another person's private data publicly
  • Use the grievance route for platform follow-up

Need help with a live case?

Keep the evidence connected to your signed-in support record.

Open support