Knowledge Base

Payments & refunds

Apply an offer or wallet reward

Check eligibility, expiry and how promotional value is returned.
Estimated time3–5 minLast reviewed1 Aug 2026

Follow these steps

  1. 1

    Step 1

    Open Wallet & rewards and read the offer terms.

  2. 2

    Step 2

    Check minimum payment, purpose and expiry.

  3. 3

    Confirm the outcome

    Apply at checkout; a wallet reversal is not shown as a bank refund.

Keep private information out of chat.

BookPGnow staff will not ask for your OTP, UPI PIN, card PIN, password or full Aadhaar number.

Related policyBooking, payments & platform charges

Who receives money, what BookPGnow records and how fees, offers and settlements are shown.

Still stuck?

Open support with the exact reference.

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