BookPGnow Knowledge Base18 practical guides
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Clear steps for seekers, tenants, PG owners, flatmates and service providers—without mixing support chat with user messages.
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Getting startedCreate and secure your accountSign in, verify your phone and understand what remains private.Getting startedComplete booking detailsAdd only your name and verified mobile before sending a booking request.PG bookingChoose a bed from the live mapRead room, bed, rent, deposit and availability before checkout.PG bookingBook an automatically accepted PGUnderstand the hold, payment and confirmation states.PG bookingSchedule a property visitBuy a visit slot, select time and track confirmation.Payments & refundsCancel a booking or visitFind the transaction-specific cancellation terms and create a record.Payments & refundsTrack a refundDistinguish initiated, gateway processed and bank-credited states.Payments & refundsRead the checkout breakdownBase amount, deposit, platform charge, discount, wallet and total.Payments & refundsApply an offer or wallet rewardCheck eligibility, expiry and how promotional value is returned.Tenant accountSubmit tenant KYC safelyUpload the required evidence with consent and track review.Tenant accountRequest account and data deletionSubmit, verify and track an erasure request.FlatmatesAdd room photos to a flatmate profilePublish room evidence without exposing private documents or people.FlatmatesMessage a flatmate safelyUse direct chat separately from marketplace support.PG ownersList and manage a PGComplete onboarding, verification and real live-bed inventory.PartnersChoose the right listing pathStart a PG, rental, flatmate-room or service listing without mixing their forms.PartnersComplete partner KYC safelyVerify the owner or authorised partner without collecting tenant data.PG ownersHandle enquiries and direct bookingsKeep leads, messages, holds and paid bookings in the correct state.Service providersRegister a service businessCreate a provider account with store, bank, UPI, KYC and service details.Service providersManage a service bookingAccept, schedule, track and complete a customer order.Safety & supportReport a scam, complaint or urgent issueChoose the right route and preserve safe evidence.
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