Cancellation guidance
Monthly PG, visit, service and rental transactions can have different cancellation conditions. The applicable terms must be reviewed before payment.
Open the booking record and check its current state, hold expiry, service schedule and property-specific rules.
Cancellation and refund are separate states. A cancelled booking is not proof that money has already returned to the original payment method.
Common questions
No. Refund eligibility depends on the terms displayed for the specific booking, its timing and any service already delivered.
Operational cancellations can occur. Use the platform case record so replacement or refund handling is auditable.
Need help with a specific transaction?